• Read more about My ASU Help

ASU has enhanced how students get support. Students now have 24/7 access to personalized help, create and track requests, and search student-centric knowledge articles through My ASU Help.

A few important notes:

• Please direct students to the My ASU Service Center at my.asu.edu/service to get personalized support.
• Although staff might have “View as” student access, students need to log into My ASU Help to submit their own requests.

To view the students’ My ASU Help experience, watch the video tutorial below.

• Read more about Service

2013 marked the beginning of ASU’s Service Excellence Initiatives. Through assessments, we learned student service needs and wants were focused on quality of service and delivery, personalized communication standards improving relevancy and timeliness, and greater access to online resources. We researched tools and systems that could elevate these improvements at the enterprise level and decided to move forward with Salesforce.

• Read more about Initiatives

Creating a connected campus that puts students at the core and supports all functional areas of the university requires constant communication and teamwork. At ASU, four key initiatives work together to deliver on our vision of building a comprehensive and connected experience for the constituents we serve.

• Read more about Salesforce: Managing our Relationships

Salesforce enables ASU to combines process, people and technology to recruit and keep students. 

Salesforce is a customer relationship management (CRM) system, which doesn't simply store student data, but captures the relationship between students and the services offered at ASU.

• Read more about Frequently Asked Questions

What is Salesforce?

Salesforce is the world's leading customer relationship management (CRM) software and enterprise cloud ecosystem. With Salesforce, ASU can build more meaningful and lasting relationships with our constituents, be they prospects, faculty and staff, parents, students, donors, corporations or alumni. Simply by logging in and starting to use the tool, we can better understand customer wants and needs, identify new opportunities to help and address any problems faster with an overview of every customer interaction.

• Read more about About

Vision

To create a comprehensive and connected experience for the constituents we serve.

Mission

To build the software infrastructure needed by the university to meet its immediate and 2020 goals for recruiting, retaining and graduating students; engaging and increasing affinity for the institution among alumni; delivering educational programs and related services for immersion, online and executive education students; achieving our corporate and individual philanthropic targets; and achieving our research revenue growth objectives.

• Read more about Project Connections

ASU: A Connected Campus

At ASU, there are no predefined lines between our recruitment, retention, relationship and service strategies; they are all interconnected. Our connected campus puts students at the core and supports all functional areas of the university — even back office systems that have been historically siloed.

• Read more about Engage

Parking is extremely limited in the lot in front of Freezer's Ice House. We are reserving the spaces for staff traveling from other campuses. 

For Tempe-based staff we strongly encourage the following alternatives:

• Read more about ServiceNow

Visit our ServiceNow portal to get assistance with IT needs from an ASU Representative, search our Service Catalog, and so much more!

• Read more about Software (My Apps)

Temporary placement page. Original setup has the navigation pointing directly to: https://myapps.asu.edu/home

However, per per google sheet, this is requested to have a new page with content.