2013 marked the beginning of ASU’s Service Excellence Initiatives. Through assessments, we learned student service needs and wants were focused on quality of service and delivery, personalized communication standards improving relevancy and timeliness, and greater access to online resources. We researched tools and systems that could elevate these improvements at the enterprise level and decided to move forward with Salesforce.
Creating a connected campus that puts students at the core and supports all functional areas of the university requires constant communication and teamwork. At ASU, four key initiatives work together to deliver on our vision of building a comprehensive and connected experience for the constituents we serve.
Salesforce enables ASU to combines process, people and technology to recruit and keep students.
Salesforce is a customer relationship management (CRM) system, which doesn't simply store student data, but captures the relationship between students and the services offered at ASU.
What is Salesforce?
Salesforce is the world's leading customer relationship management (CRM) software and enterprise cloud ecosystem. With Salesforce, ASU can build more meaningful and lasting relationships with our constituents, be they prospects, faculty and staff, parents, students, donors, corporations or alumni. Simply by logging in and starting to use the tool, we can better understand customer wants and needs, identify new opportunities to help and address any problems faster with an overview of every customer interaction.
Vision
To create a comprehensive and connected experience for the constituents we serve.
Mission
To build the software infrastructure needed by the university to meet its immediate and 2020 goals for recruiting, retaining and graduating students; engaging and increasing affinity for the institution among alumni; delivering educational programs and related services for immersion, online and executive education students; achieving our corporate and individual philanthropic targets; and achieving our research revenue growth objectives.
Parking is extremely limited in the lot in front of Freezer's Ice House. We are reserving the spaces for staff traveling from other campuses.
For Tempe-based staff we strongly encourage the following alternatives:
Visit our ServiceNow portal to get assistance with IT needs from an ASU Representative, search our Service Catalog, and so much more!
Temporary placement page. Original setup has the navigation pointing directly to: https://myapps.asu.edu/home
However, per per google sheet, this is requested to have a new page with content.
Temporary placement page. Original setup has the navigation pointing directly to: https://cs.oasis.asu.edu/
However, per per google sheet, this is requested to have a new page with content.
Providing solutions that enable and advance our commitment to strengthening the experience and delight of our community.