[Planned] PeopleSoft HR/CS Production systems will be unavailable Sat 11/17 from 5pm to 9am Sun 11/18 for maintenance.

Where Credit is Due: Transforming Service and Team Performance in Academic Transfer Credit Solutions

Transferring to a new institution is a significant transition for a student that is often complicated by the added anxiety of whether existing academic credits will match with ASU’s course equivalencies. In an effort to better serve this student population, ASU’s Office of the University Provost established the department of Academic Transfer Credit Solutions to support transfer students in their academic transition. This department helps prospective transfer students better understand the articulation process so they may transition smoothly and achieve their academic goals.

24/7/365: ASU Help Desk

If you’ve ever asked a question on My ASU or called the university’s main phone number, chances are you’ve interacted with the ASU Help Desk. What you may not realize, however, is that prior to July 2015, the agents who responded to your service requests didn’t work at ASU.

In the late 2000s, ASU recognized the need to provide 24/7 service support and secured outside services for the key support functions of information technology, faculty and staff support, general student services and financial aid.

Success Stories

As Project Connections continues to roll out Salesforce technology, its impact is audible across ASU.

To the left are success stories from university departments, schools, organizations, individuals and more — all of whom are leveraging Salesforce for their customers. Their achievements demonstrate our commitment to becoming a connected campus that puts exemplary service at the heart of everything we do. Read these stories and watch the video below to see how ASU is becoming a more connected campus!

Marketing & Communications FAQs

Why do we need to use a single email system? What’s wrong with my unit having its own separate email system?

Salesforce Marketing Cloud

The Salesforce Marketing Cloud is a comprehensive, integrated platform for digital communications. The system enables ASU to increase constituent engagement and affinity by providing the ability to gather information and deliver timely, relevant and effective messages. The Marketing Cloud has been selected as the university’s single digital communication platform and is intended to replace all other email and social media platforms that are used for mass communications.

Salesforce Marketing Cloud Modules

Marketing & Communications

ASU has been using the Salesforce Marketing Cloud since November 2014. The implementation to date has been focused on replacing more than 13 siloed mass email systems that were in use by various units of the university.

Since bringing the email channel online in November 2014, we have achieved the following:

Corporate Relations FAQs

Why are we storing corporate relations data in Salesforce?

We are storing this data to give more visibility into what each department is doing so that we can work together to strengthen the relationships that all departments in ASU have and improve our individual and collective results.

Can I make my contacts in Salesforce private?

Corporate / Organizational Relations

Information Governance and Compilation

Principle 1: The benefits of access to company and contact information across the university can be maximized only if: (a) corporate relations communications are as open and regular as possible; and (b) all data are visible and available for use by all Salesforce users.

Knowledge Base

ASU has been using Salesforce Knowledge since 2014, launching the Public Knowledge Base (PKB) on January 14, 2014 and the Authenticated Knowledge Base (AKB) on July 15, 2014. Since launch, we have achieved the following:

My ASU Service Center

ASU has enhanced how students get support. Students now have 24/7 access to personalized help, create and track requests, and search student-centric knowledge articles through a Service Center in My ASU.

A few important notes: