Wireless Workshop Information

UTO Staff hosted a Customer Support Workshop focused on supporting the ASU wireless network. Users reviewed the following information:

Network updates and current projects directly relevant to the ASU community.
Faculty, student, staff and guest support on the new NAC.
Optimizing the wireless experience on the ASU network through device configuration (laptops, phone, etc.).
Overview of the new wireless website for the ASU community.
Problem reporting and escalation procedures.

If you were unable to join, you can find all the information below:

-Powerpoint slides

UTO also hosted an advanced Customer Support Workshop focused on wifi troubleshooting. Users reviewed the following information:

Review of the overarching process of how a user gets on wireless. This includes various special situations.
Provide information on how Cisco ISE NAC works.
Walk through how to troubleshoot a sample trouble ticket.
Provide a review of tools used to assist with troubleshooting wifi issues.

If you were unable to join, you can find all the information below:

-Powerpoint slides

-10/10 Wifi Training video

-10/11 Wifi Training video

Wireless Improvements