Email Support Training Comes to Deskside Units Across the University

Arizona State University’s technical support network has only grown stronger, as a training held last week brought email support knowledge to every deskside unit across the university.

These deskside units respond to inquiries from staff departments across ASU, alleviating strain from the Help Center, which faces outward to faculty and students in the university community. Now, their training in email support, which enables them to quickly and effectively respond to questions and concerns about Outlook, Gmail, OneDrive, and more, can help ASU employees conduct their business efficiently and, ultimately, better help the ASU community.

“Everyone walked away learning something they can add to their tool belt of knowledge,” head of the email support team Melissa Bakutis said, another example of how ASU strives to improve education in every facet of its community. Furthermore, the training resulted in a recorded form that can now be used for any new deskside support employee.

Bakutis had congratulations for her team. “Thank you to Jake Burggraff and Dominic Smith for working so hard with me to put the training material together. This was the first time either of you presented to this big of audience and you both killed it! I am so proud of you both! Thank you to Antonio Diaz and Seth Levine for your assistance in running the video to connect our team to all who were unable to attend in person.”

This university-wide email support training was the first of its kind, and the deskside support teams can now go forward to help facilitate ASU’s mission of education.