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Project and Culture News from UTO

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June – 2014

July 1, 2014


What’s New in UTO?

The ASU 2014 Clinton Global Initiative University Conference, featuring Bill, Hillary, and Chelsea Clinton was a huge success. The UTO was directly involved in planning and implementing network infrastructure, deskside support, and communications support for this event. Thank you all for your hard work on this internationally recognized event.


What’s New in DEV?

Agile User Group Meeting: Agile/SCRUM in the Context of ASU Projects

The next Agile User Group Meeting will be on Monday, July 14, at noon. Everyone is welcome to join or call in. Please feel free to bring your lunch.  An RSVP is not necessary.

The topic of this session is: Agile/SCRUM in the context of ASU projects

Meeting format:

  • Facilitated discussion on this topic about ASU experience: 50 minutes
    • Who has used Agile/SCRUM in their projects
    • What worked well
    • What didn’t work well
    • Ideas/suggestions
  • Logistics for next meeting: 5 minutes
Location: USB 2105
Time: Monday, July 14, 12 pm – 1 pm
Call In: 41950 (or 480-884-1950 from outside ASU) id: 4840
Video Sharing: https://connect.asu.edu/utoagile/


Welcome Adam Berkowitz!

Adam Berkowitz has joined the UTO team as a Business Analyst Associate.  He is an Arizona native and earned his bachelor’s degree at the University of Arizona in Communication and earned an MBA from University of Phoenix.  Adam worked for the University of Phoenix for 10 years where he managed a team of Academic Counselors in the Student Services Department. He has also been teaching online classes for the past 6 years.  Adam has been married for 10 years and his family includes two boys, Ari (3 and a half), Micah (2), and their dog Brownie.  Adam enjoys traveling, cooking, and watching the Diamondbacks and Suns.


What’s New in PPMO?

This month in the PPMO we had several wonderful accomplishments by team members:

  • Dara Foias successfully completed and obtained her Project Management Professional certification this month.  Congratulations, Dara!
  • Pat Schneider has been accepted as a speaker for the Planview Horizons conference in October.  Congratulations, Pat!
  • Deb Whitten was selected to serve on the programming and organizing committee for the EDUCAUSE Connect Conferences in 2015.  Congratulations, Deb!


What’s New in ITSM?


We are pleased to announce that beginning Monday, June 30th, you are able to use the production instance of ServiceNow at https://asu.service-now.com to help deliver continued excellent service to our faculty and staff community. Faculty and staff will also be able to use My ASU and go to the Service tab to access the self-service site. An email from the Provost and CFO has been sent out, as well as announcements on My ASU publicizing the updated Service tab.

Functionality available in this release includes:

  • Service Catalog:  Submit a request for technology items or services
  • Incident:  Report a technical issue or outage
  • My Open Items:  Track the status of your pending requests or manage work for you and your assignment group(s)
  • Knowledge Base:  Search for solutions to IT questions
  • Change:  Request changes to the IT application and infrastructure environments
  • Problem:  Request root cause analysis to eliminate or reduce the occurrence of related incidents
  • Reports:  Create, edit, and share reports for the above processes

Training materials, videos, and labs will still be available here for your reference.

If you require ServiceNow support:

  • For access/login issues, call 480-727-1600.
  • Technical issues should be logged as an Incident and assigned to the ServiceNow Tech Team.
  • For enhancement and improvement suggestions for ServiceNow, please submit a ServiceNow Enhancement Request via the service catalog.
  • Or for immediate assistance, call 855-ASU-5080 to be connected to the ASU help desk.

Thank you to everyone who contributed to the first release of ServiceNow at ASU! This implementation would not have been delivered on-time without your expertise and support!

IT Service Management Team

Visit the ITSM site to learn more about ServiceNow!