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Managed IT Services

Cost Effective IT Solutions for ASU

UTO is focused on providing the highest quality of technology services to meet university goals that contribute to the ASU mission. UTO collaborates with departments and organizations to develop partnerships where everyone is working toward continual service improvement. UTO’s understanding of ASU’s academic, research, and business technology needs, combined with the comprehensive knowledge of how it integrates with ASU’s resources makes UTO your best option.

Professional Service Overview

Advising and Consulting Services

Advising and Consulting advises academic and administrative departments on how to best use central information technology solutions to achieve their business objectives. This service identifies strategic opportunities, defines potential solutions, and establishes relationships with campus partners to support new or changed technology related business needs.

Business Analysis

Business Analysis is the place where your business need is translated to a technical request. We will build your data model, document business process, report on findings, and help ensure your delivered product meets your individual requirements. Solutions also include a systems development component, but may also consist of process improvement, organizational change, strategic planning, or policy  development. Business Analysis may be requested with a project, or independently

Classroom Support

From replenishing white board markers and microphone batteries to training faculty on classroom technology, the same classroom support available for university classrooms can be made available to your departmentally-managed classrooms. With our 5-minute target resolution for in-class technology challenges, our Classroom Support Team will work tirelessly to ensure your classroom technology needs have been met.

   

Desktop and Mobile Computing

The day-to-day technology support of our faculty and staff is central to our service. Desktop and Mobile Computing is your on-site support option for daily challenges, maintenance, setup of new devices, and even concierge-style support to help guide you to additional services and offerings as needed. We perform an array of tasks, such as setting up new hardware, installing software, troubleshooting incidents, and providing encryption and anti-virus solutions.

   

Development

From simple websites to advanced web-based solutions for your business needs, the UTO can assist with the whole lifecycle of your project from inception, to requirements gathering, project initiation and closeout, and maintenance & support.  Our expertise includes Java, .Net, Drupal, and Peoplesoft development; our capabilities are seemingly limitless. 

Maintenance and support packages for applications or websites not originally constructed by the UTO must undergo a technical review before support can be assured. A Business Analyst or Project Manager may be required depending on the complexity of the support request.

Infrastructure and Server Support

UTO Operations team offers end-to-end management of network infrastructure. UTO Ops will design, maintain, and support Linux and Windows servers with a focus on performance, security, and reliability. This service also includes 24x7 server monitoring, daily backup, and monthly patching using a per-server rate.

Organizational Change Management

UTO’s Organizational Change Management (OCM) team works with practitioners, people leaders, and project leaders who deliver change. We deliver people-oriented activities and results for large-scale, high-impact technological initiatives to develop and sustain an OCM mindset and capabilities at ASU. We help you reach your defined objectives by partnering with you to clarify the reasons for change, identify people impacted by change, and gain commitment for change.

     

    

Quality Assurance

UTO’s Quality Assurance (QA) team consists of evolving technology experts who specialize in a wide range of software, hardware, and network testing. We remain versatile in helping customers achieve successful IT projects with high level of confidence. QA services are tailored to each project and include support before, during, and after project testing phases—encompassing go-live, maintenance, and upgrade phases that follow. Our services include manual and automation testing of desktop/mobile/web applications, group test session coordination, and guidance during projects.

UX Research

User Research helps improve user experiences through the analysis of real users interacting with products. Our services are grounded in behavioral observations which generate actionable findings about aspects of your product that meet user expectations as well as areas that require refinement.

Our services allow organizations to validate their assumptions at any stage of the design and development process, from low fidelity sketches and wireframes to live websites and applications. We tailor each research project to reflect unique goals and timelines.  We can help establish benchmark and recurring KPI (Key Progress Indicators) to measure improvement. These services include: usability testing, user interviewing, surveys, and information architecture studies


Web Accessibility 

All people and departments that post university or instructional web content are responsible for ensuring that their web content is in conformance with level AA of the Web Content Accessibility Guidelines (WCAG) 2.0/1 to be compliant with ASU policy. Further information can be found in the guidelines on the ASU Web Accessibility site.

Web Accessibility (Section 508 and WCAG level AA) Evaluation

UTO's Web Accessibility team provides professional web accessibility evaluations of mobile and desktop websites and applications, testing for compliance with Section 508 and Web Content Accessibility Guidelines (WCAG) level AA. A conformance evaluation employs automated tools, assistive technologies (such as screen readers), keyboard access, and code review. Our thorough, easy-to-understand reports identify specific issues, explain what they are, and provide you with recommendations and resources to help direct remediation efforts.  Pricing is influenced by the number and complexity of the pages/screens being tested. Minimum of 5 pages.



Web Accessibility Quality Assurance Testing 

UTO’s Quality Assurance (QA) team provides professional web accessibility testing of desktop websites and applications. QA testing includes compliance with WCAG 2.0 level AA, screen reader, and keyboard access. To help you meet optimal web accessibility standards, the QA team provides detailed feedback and enhancement recommendations about any issues discovered. QA testing ensures that desktop websites and applications can be successfully used by people of all abilities.