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Managed IT Services

Cost Effective IT Solutions Tailored to Meet your Business Needs

The UTO is more than a project center for enterprise tool or centralized support of things like Email or My ASU. Our expertise with technology in ASU's diverse and ever-changing environment makes us a great option for technology partnerships within the community. While you focus on your business, we'll take care of your technology. 

Whether you're looking for timely security updates for your workstations, server support, or advanced web development; UTO is here to assist.

 

Partnership options include long-term, FTE-based agreements guaranteeing resource bandwidth each week, or hourly support for smaller or one-time project needs. Some hourly options are unavailable or otherwise limited based on both staff availability as well as the maturity of the UTO's current relationship with, or knowledge of, the supported area or need.

Take a look at some of the professional services offered, or contact our Client Services Team today. 

 

Professional Services

Deskside Support

The day-to-day technology support of our faculty and staff is central to our service. Deskside Support is your on-site support option for daily challenges, maintenance, setup of new devices, and even concierge-style support to help guide you to additional services and offerings as needed. We perform an array of tasks, such as setting up new hardware, installing software, troubleshooting incidents, and providing encryption and anti-virus solutions.Here are a few of the many benefits of partnering with UTO for your deskside support

 FTE-BasedHourly
*FY19 Rate$66,000/year/FTE$41/hour
People Supported~1:250n/a
IT InventoryIncludedLimited
Employee OnboardingIncludedLimited
Hardware/software IncludedLimited
On-site & Remote Support IncludedIncluded
ASU Accounts ManagementIncludedIncluded
ASU Email Accounts & SoftwareIncludedIncluded
Public FoldersIncludedIncluded
File StorageIncludedIncluded
Equipment Refresh PlansIncludedIncluded
Liaise with UTO Service ProvidersIncludedIncluded
A/V equipment IncludedIncluded
Technology TrainingIncludedIncluded
Security Setup and AdvisingIncludedIncluded

Classroom Support

From replenishing white board markers and microphone batteries to training faculty on classroom technology, the same classroom support available for university classrooms can be made available to your departmentally-managed classrooms. With our 5-minute target resolution for in-class technology challenges, our Classroom Support Team will work tirelessly to ensure your classroom technology needs have been met. 

Rates: Please Contact

Development

From simple websites to advanced web-based solutions for your business needs, the UTO can assist with the whole lifecycle of your project from inception, to requirements gathering, project initiation and closeout, and maintenance & support.  Our expertise includes Java, .Net, Drupal, and Peoplesoft development; our capabilities are seemingly limitless. 

Rates:

Developer$56/hour
Developer, Sr.$72/hour
Developer, Lead$91/hour

Maintenance and support packages for applications or websites not originally constructed by the UTO must undergo a technical review before support can be assured. A Business Analyst or Project Manager may be required depending on the complexity of the support request. 

Business Analysis

Business Analysis is the place where your business need is translated to a technical request. We will build your data model, document business process, report on findings, and help ensure your delivered product meets your individual requirements. Solutions also include a systems development component, but may also consist of process improvement, organizational change, strategic planning, or policy development. 

Rates:

Business Analyst$55/hour

Business Analysis may be requested with a project, or independently. 

Project Management

Your UTO project manager is dedicated to the successful completion of your project: on time, within budget, and working exactly as you expected. To that end, we work with you to specify exactly what is to be done—and what isn’t. Project Managers apply their knowledge, skills, techniques and meticulous attention to detail with each project to ensure the project scope is met and requirements are fulfilled. Equally important is their focus on developing strong interpersonal relationships with the stakeholders.

Our Project Managers are Project Management Professional (PMP) certified and have extensive experience using the ASU project management framework. We tailor our management process to accommodate projects of all sizes, to achieve the necessary level of control with the minimum amount of overhead.

Rates:

Project Manager$74/hour

A project manager may be requested with a project, or independently for your departmental projects. 

Infrastructure and Server Support

UTO Operations team offers end-to-end management of network infrastructure. UTO Ops will design, maintain, and support Linux and Windows servers with a focus on performance, security, and reliability. This service also includes 24x7 server monitoring, daily backup, and monthly patching using a per-server rate.  Hourly rates coming soon!

Server Rates:

ServerStarts at $1800/yearIncludes 70GB Boot Partition, 4GB RAM, 4vCPU, Patching, Server Administration, and 24x7 monitoring
Add vCPU$55/vCPU/yearMinimum number may apply
Add RAM$55/GB/yearMinimum number may apply
VLAN$1,200/eaOne-time set up
VDI$160/year 
Consolidated DB Setup$250/instanceOne-time set up
Dedicated DB Setup$1,000/instanceOne-time set up
DB Maintenance$1000/year/instanceMaintenance & support of DB

 Hourly Rates:

Hourly rates for infrastructure and server support services are coming soon!