Sign In / Sign Out
Navigation for Entire University
- ASU Home
- My ASU
- Colleges and Schools
- Map and Locations
The UTO is more than a project center for enterprise tool or centralized support of things like Email or My ASU. Our expertise with technology in ASU's diverse and ever-changing environment makes us a great option for technology partnerships within the community. While you focus on your business, we'll take care of your technology.
Whether you're looking for timely security updates for your workstations, server support, or advanced web development; UTO is here to assist.
Partnership options include long-term, FTE-based agreements guaranteeing resource bandwidth each week, or hourly support for smaller or one-time project needs. Some hourly options are unavailable or otherwise limited based on both staff availability as well as the maturity of the UTO's current relationship with, or knowledge of, the supported area or need.
Take a look at some of the professional services offered, or contact our UTO Engagement and Advising Services team to get started today.
Consulting and Advising advises academic and administrative departments on how to best use central information technology solutions to achieve their business objectives. This service identifies strategic opportunities, defines potential solutions, and establishes relationships with campus partners to support new or changed technology related business needs.
|Service||Rate (with current SPA)||Rate (without SPA)|
|Internal Security Review Intake||No charge||Not available|
|Full/Lite Security Review Intake||No charge||No charge|
|Business Technology Advisory||No charge||Not available|
|Project Intake||No charge||No charge|
|Initial Cloud Consultation||No charge||No charge|
|Service||Rate||Final Project Cost|
|Standard on Prem Server (4CPU/6GB RAM)||$1800/year|
|Cloud Based Server (c5.XL Linux - 4CPU/8GB RAM)||$124.44/mo*||Costs are variable|
|Cloud Based Server (c5.XL Win- 4CPU/8GB RAM)||$259.13/mo*||Costs are variable|
|Consolidated SQL Server - On Prem||$1500/ first year||$1000 year over year|
|AWS RDS MSSQL Instance||$717.47/mo*||Costs are variable|
|AWS RDS MySQL Instance||$127.48/mo*||Costs are variable|
|AWS S3 (Standard)||$23.56/mo/1TB||Costs are variable|
|*Cloud based services are subject to external costs and are adjusted regularly. Posted prices are as of September 30th, 2019.|
The day-to-day technology support of our faculty and staff is central to our service. Desktop and Mobile Computing is your on-site support option for daily challenges, maintenance, setup of new devices, and even concierge-style support to help guide you to additional services and offerings as needed. We perform an array of tasks, such as setting up new hardware, installing software, troubleshooting incidents, and providing encryption and anti-virus solutions.Here are a few of the many benefits of partnering with UTO for your deskside support.
|Service Details||Experience Center||Desktop and Mobile Computing|
|Hours||24/7||Standard Business Hours|
|Advising & Consulting|
|Software purchasing security reviews
(internal reviews only)
|Onboarding session for new employees||*||✔️|
|Training and support for employees on university endpoints & software||*||✔️|
|Budget planning support for a departmental hardware refresh||*||✔️|
|Recommendations & quotes for equipment purchases (focus on university standards)||*||✔️|
|Recommendations & quotes for equipment purchases (focus on university standards)||*||✔️|
|Specialized technology solutions consultation (non-standard hardware or other solutions)||*||✔️|
|Reporting & remediation on endpoint security compliance||*||✔️|
|Liaise with ASU security office to departmental needs & security best practices||*||✔️|
|Device & Software Management|
|Inventory of university endpoint assets & reporting using ServiceNow||*||✔️|
|Hardware support (under warranty)||*||✔️|
|Hardware support (out-of-warranty) additional charges may apply||*||Best effort|
|Departmental printer and scanner mapping||*||✔️|
|Email setup and troubleshooting for most modern email clients||✔️||✔️|
|Network connectivity support||✔️||✔️|
|Compliance verification and remediation||*||✔️|
|Hardware repairs (Dell-certified techs & facilitation with Follet Apple repairs)||*||✔️|
|Mobile device support (university-owned meeting device standards)||*||✔️|
|Mobile device support (privately-owned or nonstandard)||*||Best effort|
|Security incident response including detection & virus removal||*||✔️|
|Modern Device Management (MDM licenses included for Windows, Mac, and iOS)||*||✔️|
|Software Distribution on managed devices**||*||✔️|
|Support for UTO enterprise analytics tools||*||*coming soon*|
|Support for enterprise software||*||✔️|
|Support for non-standard software||*||✔️|
|Shared drive management
Dropbox, Google Drive, FSX, AFS
|Active Directory account management||*||✔️|
|Email distribution list and Public Folder management||*||✔️|
|Conference Room Support|
|Conference room technology support within a department-owned or university-owned room||*||✔️|
|Conference room technology support within a space owned by another department||*||Best effort***|
|Video conferencing support using Zoom||*||✔️|
|Video conferencing support using other conferencing software||*||Best effort|
|Room refresh quotes||*||✔️|
(additional charges may apply)
|On-site support for events including A/V, mic, speakers, visual aids, and connectivity (on-campus using department-owned or university-owned equipment)||*||As scheduled with A/V support team|
|On-site support for A/V for off-campus events.||n/a||n/a|
|Use of UTO-owned A/V equipment||n/a||As scheduled with A/V support team|
* dispatch to the local deskside team
**devices managed on UTO’s SCCM or JAMF systems
***coordinate with department tech support
From replenishing white board markers and microphone batteries to training faculty on classroom technology, the same classroom support available for university classrooms can be made available to your departmentally-managed classrooms. With our 5-minute target resolution for in-class technology challenges, our Classroom Support Team will work tirelessly to ensure your classroom technology needs have been met.
Rates: Please Contact
From simple websites to advanced web-based solutions for your business needs, the UTO can assist with the whole lifecycle of your project from inception, to requirements gathering, project initiation and closeout, and maintenance & support. Our expertise includes Java, .Net, Drupal, and Peoplesoft development; our capabilities are seemingly limitless.
Maintenance and support packages for applications or websites not originally constructed by the UTO must undergo a technical review before support can be assured. A Business Analyst or Project Manager may be required depending on the complexity of the support request.
User Research helps improve user experiences through the analysis of real users interacting with products. Our services are grounded in behavioral observations which generate actionable findings about aspects of your product that meet user expectations as well as areas that require refinement.
Our services allow organizations to validate their assumptions at any stage of the design and development process, from low fidelity sketches and wireframes to live websites and applications. We tailor each research project to reflect unique goals and timelines. We can help establish benchmark and recurring KPI (Key Progress Indicators) to measure improvement. These services include: usability testing, user interviewing, surveys, and information architecture studies.
To determine if your website or application is accessible, we provide customized web accessibility evaluations. We test for accessibility and WCAG 2.1 compliance with automated tools, assistive technologies, keyboard access, and code review. Our thorough, easy-to-understand reports identify specific issues, explain what they are, and provide you with recommendations and resources to fix them. Pricing is influenced by the number and complexity of the pages/screens being tested. Minimum of 5 pages.
Evaluation of desktop sites include HTML code validation, semi-automated evaluation, manual checks (of code, keyboard access and screen reader access), as well as a written report including priority ranking on issues and a summary of findings to help direct remediation efforts. Evaluation of mobile (responsive) sites and applications include manual screen reader tests, as well as a written report including priority ranking on issues and a summary of findings to help direct remediation efforts.
|Web Accessibility Specialist||$91/hour|
Business Analysis is the place where your business need is translated to a technical request. We will build your data model, document business process, report on findings, and help ensure your delivered product meets your individual requirements. Solutions also include a systems development component, but may also consist of process improvement, organizational change, strategic planning, or policy development.
Business Analysis may be requested with a project, or independently.
Your UTO project manager is dedicated to the successful completion of your project: on time, within budget, and working exactly as you expected. To that end, we work with you to specify exactly what is to be done—and what isn’t. Project Managers apply their knowledge, skills, techniques and meticulous attention to detail with each project to ensure the project scope is met and requirements are fulfilled. Equally important is their focus on developing strong interpersonal relationships with the stakeholders.
Our Project Managers are Project Management Professional (PMP) certified and have extensive experience using the ASU project management framework. We tailor our management process to accommodate projects of all sizes, to achieve the necessary level of control with the minimum amount of overhead.
A project manager may be requested with a project, or independently for your departmental projects.
UTO Operations team offers end-to-end management of network infrastructure. UTO Ops will design, maintain, and support Linux and Windows servers with a focus on performance, security, and reliability. This service also includes 24x7 server monitoring, daily backup, and monthly patching using a per-server rate. Hourly rates coming soon!
|Server||Starts at $1800/year||Includes 70GB Boot Partition, 4GB RAM, 4vCPU, Patching, Server Administration, and 24x7 monitoring|
|Add vCPU||$55/vCPU/year||Minimum number may apply|
|Add RAM||$55/GB/year||Minimum number may apply|
|VLAN||$1,200/ea||One-time set up|
|Consolidated DB Setup||$250/instance||One-time set up|
|Dedicated DB Setup||$1,000/instance||One-time set up|
|DB Maintenance||$1000/year/instance||Maintenance & support of DB|
Hourly rates for infrastructure and server support services are coming soon!