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In order to ensure the health and continuous improvement of ServiceNow we plan to upgrade our production environment on November 19th.
The primary focus of this upgrade effort is on improving the usability of our customer-facing request catalog. A new self-service user experience known as Service Portal has been enabled along with re-organization of catalog items into a new categorization schema and deactivation of confusing, redundant, and little-used items. Please note, this user interface change does not impact users that login directly to ServiceNow.
Below you will find a snapshot of the new Self-Service view:
Below you will find a snapshot of the new Service Catalog:
For additional information please visit our KB Articles: