Amplifying Advising Services: Mary Lou Fulton Teachers College

There’s a new standard being set for teaching, discovery and innovation, and it’s happening right here at ASU. At Mary Lou Fulton Teachers College, rigorous undergraduate and graduate programs equip 2,700 undergraduate students to share the latest in educational theories, research and technologies with the world. The college provides training for teacher certification in grades K-8, as well as grades 7-12.
 

Creating a ‘culture of service’: University Registrar Services

It’s an office many ASU students return to time and again throughout the Sun Devil lifecycle. An integral part of the university experience, University Registrar Services (URS) assists with registration, academic records, residency and graduation. It serves all campuses and students, as well as staff, alumni and members of the public.

This is not a robot: The Polytechnic School graduate advising

As one of the six colleges comprising the Ira A. Fulton Schools of Engineering, ASU’s Polytechnic School is home to one of the most innovative engineering programs in the country and some of the most advanced learning laboratories available to students at any university. The 600-acre Polytechnic campus in Mesa is home to more than 3,300 students. Nearly 400 are graduate students who work directly with top researchers and industry practitioners, in learning environments that are tailored to each student’s individual research interests.

Cleaning up customer inboxes: Business and Finance communications

In the same way the Enterprise Marketing Hub advances the ASU brand across the university community, the Business and Finance communications group serves all areas of the Office of the Executive Vice President, Treasurer and Chief Financial Officer — from parking, facilities and ground maintenance to purchasing, mail services, police and emergency management.

Out with the old, in with the new: ASU New College

As ASU’s premier college of the West campus, the New College of Interdisciplinary Arts and Sciences brings together the best of both a small-college experience — through close personal relationships — and a top-tier research university with cutting-edge faculty. The undergraduate and graduate degrees offered within the New College are designed to provide innovative coursework and hands-on experiences to prepare students for the social, economic, political and cultural challenges they will face in a rapidly expanding, diverse global marketplace.
 

Student Service Experience

ASU is committed to providing exemplary service to our students, their families, and the Arizona State University community to promote student success and pride in being a Sun Devil.

When students were asked where they want to see improvements, they identified their top priorities of service quality, communication, and online resources. While there are a number of initiatives working toward accomplishing this, Salesforce as the student relationship management system addresses all three of these areas of concern for students.

From A to B: ASU Alumni Association

Every day, the ASU Alumni Association forges a stronger university community through signature events and programs that connect more than 400,000 alumni worldwide with shared memories and experiences at their alma mater.
 

Where Credit is Due: Transforming Service and Team Performance in Academic Transfer Credit Solutions

Transferring to a new institution is a significant transition for a student that is often complicated by the added anxiety of whether existing academic credits will match with ASU’s course equivalencies. In an effort to better serve this student population, ASU’s Office of the University Provost established the department of Academic Transfer Credit Solutions to support transfer students in their academic transition. This department helps prospective transfer students better understand the articulation process so they may transition smoothly and achieve their academic goals.

24/7/365: ASU Help Desk

If you’ve ever asked a question on My ASU or called the university’s main phone number, chances are you’ve interacted with the ASU Help Desk. What you may not realize, however, is that prior to July 2015, the agents who responded to your service requests didn’t work at ASU.

In the late 2000s, ASU recognized the need to provide 24/7 service support and secured outside services for the key support functions of information technology, faculty and staff support, general student services and financial aid.

Success Stories

As Project Connections continues to roll out Salesforce technology, its impact is audible across ASU.

To the left are success stories from university departments, schools, organizations, individuals and more — all of whom are leveraging Salesforce for their customers. Their achievements demonstrate our commitment to becoming a connected campus that puts exemplary service at the heart of everything we do. Read these stories and watch the video below to see how ASU is becoming a more connected campus!

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