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DocuSign - Support

DocuSign Support

DocuSign support at ASU is handled by UTO and requests are made through the ServiceNow IT Service Management platform.  The following support requests can be made through ServiceNow:

 

Training

There are three types of training requests you can make through ServiceNow:

 

  • Template Use and Creation

    This training request is intended to provide more in-depth knowledge and experience in the creation and use of DocuSign Templates
  • Powerform Use and Creation

    This training request is intended to provide more in-depth knowledge and experience in the creation and use of DocuSign Powerforms
  • Departmental Onboarding

    Departmental Onboard training to facilitate the use and setup of DocuSign for a department or college.  This entails setting up groups, shared permissions, individual branding and landing pages, etc.

 

Powerform Creation

This request is to convert an existing template into a Powerform. 

 

Please include:

  • Template name
  • Who the sender should be
  • The type of authentication. 

 A URL will then be sent back when the work is completed.  If you are unsure of the types of information being requested, please request the Powerform training first to become familiar with the request process.

 

Help

This request is to handle any general questions you may have regarding the use of DocuSign.

 

Sharing

This request is to allow another individual to share your DocuSign folder to help facilitate workflow and access to documents.  This can be helpful if an employee is going on vacation and still has documents out that need to be routed.