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Jess Shoop - Chief Operating & Digital Transformation Officer

Dr. Jess Shoop leads the Operations and Digital Transformation (ODT) team within the University Technology Office (UTO) at ASU. In her role within UTO Jess aligns with fellow UTO senior executive leadership and executive leadership across ASU to help advance the mission of the university. The ODT portfolio spans across many UTO departments to include all Cloud and Advanced Network Engineering Services (CANES), Strategic Implementation Office (SIO), Experience Center and Learning Space Services (ECLS), IT Service Transformation (IST), Engagement and Consulting Services (ECS), and the Strategic Finance and Business Office (SFBO). Through a transparent and collaborative approach to servant leadership, Jess works with her team to advance the mission of the University. The ODT team provides services that include all network, server, storage, data center, public and private cloud services, identity and access management, enterprise architecture, enterprise systems, project and portfolio management, experience center (help center), desk-side services, customer engagement teams, training and event services, instructional design, classroom support, new construction design, all budget and HR within UTO, and UTO service management systems.

Prior to joining ASU, Jess has a proven track record as a senior information technology executive with strong global and regional experiences within multiple sectors like finance/insurance, consulting, and education/healthcare. A recognized technology executive known for designing and enabling the strategic vision to achieve operational goals, Jess offers a unique blend of executive acumen, global leadership, and technology solution development contributing to a successful record of accomplishment through operational improvements and increased efficiency. Jess is an executive that is passionate about transformational change, agile methods, design implementation and execution. Jess achieves her operational successes with key enablers within technology adoption, design innovation, design modeling and data science experience, which shape and guide the implementation of strategic initiatives. Working in both the for-profit and non-profit sectors, Jess provides a unique lens to innovation and change.

Jess is also a recognized scholar and research fellow that specializes in design thinking, quantitative methods, structural equation modeling, knowledge structures, credible leadership and leadership effectiveness. https://weatherhead.case.edu/departments/design-and-innovation/fellows