News/Updates

Updated Software (July 2017)

This fall, you will also see that many of your favorite software solutions have been updated as well. Here are a few major players that you've come to know over the years and their versions for fall:

(Click the links to learn more about these versions)

We hope that having the latest and greatest software at your disposal will improve the classroom experience for you and your students!

Please email classroom.support@asu.edu with any questions or concerns.

OS Upgrades for Fall 2017

As we move closer to the deployment of macOS Sierra and Windows 10 to University classrooms and public computing sites, the University Technology Office is pleased to provide the ASU community with an alpha build of the new Fall 2017 images! Windows 10 and macOS Sierra will be available on select machines at these locations:

Downtown Phoenix: University Center (UCENT), Information Commons

Lake Havasu: Learning Resource Center (HALRC) D103

Polytechnic: Academic Center (CNTR) 150

Tempe: Computing Commons (CPCOM) Atrium

Thunderbird: Snell (SNEL) 19 & 20

West: Fletcher Library (FLHLB), Computing Commons

Summer Software Requests

It is the time of year where UTO begins planning for Summer classes. Since many classrooms change from Spring to Summer your new classroom may not have the software installed you are currently using to teach. It is best to request all the software you need to teach your courses in advance, so we can ensure you have what you need on the first day of classes.

Software requests are due by Friday, May 5, 2017 at 5PM. Any requests received after this time may not be ready on the first day of classes. As always we will do our best to get software installed as quickly as possible. You may request software by sending an email to uccsoftware@asu.edu.

Please enter Summer 2017 Software Request in the subject line and include:

* Campus name(s)

* Name and Version of the software you need installed

* Installed on Mac or Windows OS

* Designate which classroom(s) you will need it installed in

Please let UTO know if you have any software related questions at all by emailing uccsoftware@asu.edu. Best wishes for the upcoming semester!

Happy to help.

Need assistance? Email us at uccsoftware@asu.edu for software related questions.

If you have a general classroom question or issue, email us at Classroom.Support@asu.edu

Student Employees Require Two-Factor Authentication for Exams

Student employees enrolled in courses that require ASU authentication for online or computer-based exams (including finals) will need to be allowed the one-time use of their mobile devices to provide Duo authentication.

After authentication, students may turn off or store their devices to not interfere with testing. Student employees are required to authenticate to ASU web-based services (myASU, Blackboard, etc.) using Duo, just like staff and faculty.

For more information on two-factor authentication, visit Get Protected.

Technology Orientation

We are providing technology orientations for faculty and teaching assistants before the first day of class. To schedule some 1:1 time with our staff and learn how to operate the controls in classrooms, please follow the instructions on the UTO website:

https://uto.asu.edu/computing-in-classroom-training

Additionally, you can call 1-855-278-5082 to schedule an appointment. Appointments are set around the classroom schedule, so please allow for flexibility when requesting an orientation. For more training options, visit the UTO Training page here.

Teaching Tab in My ASU

Did you know the teaching tab on the My ASU home page is chalked full of valuable resources for instructors?

The Teaching tab provides university-wide teaching and learning resources such as webinars, face-to-face workshops and websites.

Contact Us

ASU has a 24/7 Help Center available to answer all of your ASU questions! Call 1-855-ASU-5080 day or night to talk to a live agent.

You can Call, Chat, or Submit a ticket in the My ASU Service tab, or search knowledge base articles and FAQ's to find answers to your questions.

On-Campus Tech Support for Student Devices

Tech Studios provide on-campus tech support for student devices.

Visit https://uto.asu.edu/techstudio for a listing of our services, locations and hours.